Shipping policy

Last Updated: June 2026

At Ailaré, every order is carefully sourced, quality checked and prepared before dispatch. Please read this Shipping Policy carefully before placing an order.

By placing an order with Ailaré, you acknowledge and agree to the terms outlined below.

Processing Time

Most Ailaré products are made to order.

Unless otherwise stated on the product page, orders require approximately 15–21 business days of processing before dispatch.

Processing time refers to the period required to:

• Source your hair

• Perform quality control inspections

• Prepare your order

• Package and dispatch your items

Processing times are estimates only and may vary due to:

• Supplier production schedules

• Stock availability

• Quality control requirements

• Public holidays

• Customs inspections

• High-volume sales periods

• Circumstances beyond our reasonable control

Processing time begins once payment has been successfully authorised and verified.

Orders will not be shipped until processing has been completed.

Made to Order

Certain products may be offered on a made to order basis.

By placing a made to order product, you acknowledge that dispatch dates are estimates provided in good faith and are not guaranteed.

While we make every effort to fulfil orders within stated timelines, delays may occur due to manufacturing, supplier, customs, shipping or other factors outside our reasonable control.

Customers will be notified of significant delays where applicable.

Shipping Time

Shipping time refers to the period between dispatch and delivery.

Estimated delivery timeframes after dispatch are:

United Kingdom
• 1–3 business days

Europe
• 3–7 business days

United States & Canada
• 5–10 business days

International Destinations
• 5–15 business days

These delivery estimates are provided as guidance only and are not guaranteed.

Processing Time vs Shipping Time

Processing time and shipping time are separate periods.

Estimated delivery date = Processing Time + Shipping Time.

For example:

A UK order with a processing time of 15–21 business days and shipping time of 1–3 business days may take approximately 16–24 business days to arrive.

An international order with a processing time of 15–21 business days and shipping time of 5–15 business days may take approximately 20–36 business days to arrive.

Customers should take both processing and shipping times into account before placing an order.

Express Shipping

Where expedited shipping options are offered, faster shipping speeds apply only after an order has been dispatched.

Selecting express shipping does not reduce product processing times.

Delivery Delays

While we work hard to ensure timely delivery, Ailaré is not responsible for delays caused by:

• Shipping carriers

• Customs clearance procedures

• Severe weather conditions

• Transport disruptions

• Industrial action

• Government restrictions

• Incorrect customer information

• Circumstances beyond our reasonable control

Delivery delays do not automatically qualify for refunds, chargebacks or order cancellations where the order remains in active fulfilment or transit.

Shipping Address Responsibility

Customers are solely responsible for ensuring that all billing and shipping information provided at checkout is accurate and complete.

Ailaré is not responsible for orders delayed, lost, returned or misdelivered due to incorrect or incomplete address information provided by the customer.

If an order is returned due to an incorrect address, additional shipping fees may apply before redelivery can be arranged.

Address Verification & Fraud Prevention

To protect our customers and prevent fraudulent transactions, Ailaré reserves the right to request additional verification where:

• Billing and shipping addresses differ

• High-value orders are placed

• Fraud screening systems identify unusual activity

• Payment verification is required

Failure to provide requested verification may result in order cancellation and refund.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, brokerage fees and other charges imposed by the destination country.

These charges are not included in product prices or shipping fees unless otherwise stated.

Customers are solely responsible for any customs duties, taxes or import charges applicable in their country.

Refusal to pay customs duties or taxes resulting in a returned parcel may result in shipping and handling costs being deducted from any refund issued.

Lost, Stolen or Delayed Parcels

Once an order has been handed to the shipping carrier, responsibility for transportation transfers to the carrier.

If a parcel is lost, delayed or damaged during transit, customers should contact us as soon as possible so we can assist in initiating an investigation.

Ailaré reserves the right to await the outcome of any carrier investigation before issuing refunds, replacements or store credit.